Privacy Policy

This Privacy Policy (hereinafter — the «Policy») governs the processing of personal data of users of the IVAAVI platform (ivaavi.com), owned and operated by SRL «IVAAVI GLOBAL PLATFORM» (hereinafter — the «Platform», «we»).

By using the site, submitting a request or following any link on the platform, you confirm your agreement to the terms of this Policy. If you do not agree with any of its provisions, please stop using the platform.

The Platform reserves the right to unilaterally amend this Policy at any time without prior notice. The current version is always available on this page.

When filling out a request or contact form, we may collect: name, email address, phone number, company name, city, messages and any other information you voluntarily provide.

When visiting the site, technical data is automatically recorded: IP address, browser type, operating system, pages viewed, time on site, traffic source. This data is collected by analytics services (including third-party ones) and does not allow us to identify you personally.

We do not collect payment details directly: where applicable, payments are processed through third-party payment systems that handle data in accordance with their own privacy policies.

Collected data is used exclusively for: processing requests and responding to enquiries; agreeing rental terms and launching the site; technical support during the rental period; improving the operation and quality of the platform; complying with applicable law.

We may share personal data with third parties, including service providers, partners, and advertising and analytics services, and may use it for advertising and marketing, to the extent necessary for the stated purposes and under Moldovan Law No. 195/2024, where a legal basis exists (contract, your consent, legitimate interest or legal requirement). You may withdraw consent to marketing and advertising at any time via Contacts or cookie settings. We do not share data in ways expressly prohibited by law.

The legal basis for processing personal data includes: the user's consent given when filling in forms on the site; the necessity of performing the website rental agreement; the Platform's legitimate interest in developing and protecting its business; and the requirements of applicable Moldovan personal data protection legislation.

When foreign service providers are used (hosting, analytics, email, payment systems), personal data may be transferred outside the Republic of Moldova. Such transfers are made only to providers that ensure an adequate level of data protection.

Cross-border transfers take place only with appropriate safeguards under Moldovan Law No. 195/2024: an adequacy decision, standard contractual clauses, other safeguards provided by law, or your explicit consent after being informed of the possible risks. A copy of the safeguards can be requested via Contacts. You may lodge a complaint with the National Centre for Personal Data Protection of the Republic of Moldova.

To provide our services we engage the following categories of trusted service providers: hosting and platform infrastructure, an email delivery service for enquiries, and a messenger-based notification service for requests. Each provider processes data in accordance with its own privacy policy and applicable data protection requirements. A full list of sub-processors is available upon reasonable request via the Contacts section.

Data is stored on secure servers using technical and organisational protection measures. We use encryption, access control and regular security audits.

Personal data is retained no longer than necessary to fulfil the purposes for which it was collected, or for the period required by applicable law. After expiry, data is deleted or anonymised.

Despite all measures taken, no data storage system provides absolute security. The Platform is not liable for unauthorised access caused by third-party actions beyond the Platform's reasonable control.

The site uses cookies — small text files stored in the browser. They are necessary for the correct operation of the site, remembering language preferences and analytics.

You may configure your browser to block or delete cookies. Please note that disabling cookies may affect the correct display of certain site features.

You can change your previously chosen cookie settings at any time via the «Cookie settings» section available at the bottom of the site.

Cookies that are not strictly necessary (analytics, marketing) are set only after your active consent; there are no pre-ticked boxes, refusing is as easy as accepting, and access to the site does not depend on consent. Consent is stored for up to 180 days and then requested again, and can be withdrawn at any time.

Under the personal data protection legislation of the Republic of Moldova, you have the right to: access your personal data; have it corrected or clarified; request its deletion; restrict its processing; object to its processing; withdraw previously given consent at any time (this does not affect the lawfulness of processing carried out before withdrawal); and receive your data in a structured, machine-readable format, where applicable.

To exercise any of these rights, send a request to ivaaviglobal@gmail.com. We review and respond to requests within the period established by applicable law, but no later than 30 (thirty) calendar days from receipt of the request. Certain categories of data may be retained if their processing is necessary to comply with legal requirements or to protect the legitimate interests of the Platform.

If you believe that the processing of your personal data infringes your rights, you may lodge a complaint with the National Center for Personal Data Protection of the Republic of Moldova (Centrul Național pentru Protecția Datelor cu Caracter Personal, datepersonale.md) or with a competent court of the Republic of Moldova.

The Platform does not make decisions based solely on automated processing, including profiling, that would produce legal effects concerning the user.

The data controller responsible for personal data processed under this Policy is Societatea cu Răspundere Limitată «IVAAVI GLOBAL PLATFORM», registered in the Republic of Moldova, IDNO 1026023143688.

Registered address: MD-2038, Republic of Moldova, mun. Chișinău, sect. Botanica, bd. Decebal 76, of. 301.

Data protection contact (DPO): send requests to ivaaviglobal@gmail.com marked «Data protection (DPO)».

Retention: client data is kept for the term of the rental agreement and for 3 (three) years after its termination to meet tax and financial requirements of the Republic of Moldova, after which it is deleted or anonymised.

Security incidents: in case of a personal data breach we notify the National Centre for Personal Data Protection within the period set by law (no later than 72 hours after becoming aware of the breach) and, where the risk to your rights is high, you as well.

Roles: for data of visitors to the Platform's own site we act as the controller; for data of visitors and customers of sites rented by Platform users we act as a processor on behalf of the tenant, who is the controller of that data (see the Rental Agreement, personal data section).

The Platform is not intended for persons under 18 years of age and does not knowingly collect personal data from minors. If we become aware that we have received a minor's data without the consent of their legal representative, such data will be deleted as soon as possible.

For all questions related to this Privacy Policy, please contact: ivaaviglobal@gmail.com or Telegram: @ivaaviglobal.